What Shipping Methods Are Available?
To be able to offer a free international shipping service, we use the "Deutsche Post" postal service. All packages will be send without a tracking code. Optionally tracking code can be ordered for an extra charge.
Do You Ship Internationally?
Yes, we do! And it's free. Please check our shipping times, since we use the postal service for delivery (Deutsche Post).
How Long Will It Take To Get My Package?
Depends on your delivery address. Europe will take on average 4-6 business days. Neighbor countries of Germany will be delivered faster (since it will be shipped from Germany).
What Payment Methods Are Accepted?
We offer bank transfer, debit, credit card (Stripe & Klarna) and invoice (pay later or after 14 days). "Pay later" service depends on Klarna and is not handled by our company. Klarna might reject your "Pay later" inquiry.
Do you offer Paypal?
Sorry, we currently don't offer Paypal. This is due Paypal's terms and conditions, which we don't agree with.
ORDERS & RETURNS
When do you ship my order?
Every order will be processed within 1 business day. The delivery will take approx. 4-6 business days for most European countries. Please check our shipping page for more information.
Something is not right with my order, what now?
We are sorry to hear that! But no problem, just contact us through our contact page: Contact Form
How do I return the order?
If you want to return your order, you can do that by shipping the products back to our warehouse. Please use this return form for an return inquiry: Return Form We will get back to you with all the details.
How Do I Track My Order?
Tracking is not available in the standard free delivery. You can add a tracking code for an extra charge. Tracking can be done through this page: Order Tracking